How do I return an item for a refund or exchange?
We make every effort to provide 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 5 days of receiving the order.
Please note that the following conditions apply:
You are responsible for paying to return the item(s) to our fulfillment center and mailing address. There is no additional charge when we ship an exchange item to you.
Shipping charges are not refunded when you return an item.
Refunds are not issued to the card used to place the order. Credits cannot be issued in the form of checks or gift cards. *This includes orders placed with prepaid gift cards, so be sure to keep your card information even if there is no remaining balance.*
Items must be in new, resaleable condition. All items must have tags attached (when applicable) to be returnable.
Certain items are non-returnable, such as personalized items, and opened media items (DVD, CD, books).
If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible. We will not refund any shipping charges.
We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.
We can only process exchanges for like-quantities. For example, if you return (1) Booklet, we cannot process an exchange for (2) Booklets, even if the total merchandise value is the same.
If any of the items in your order are damaged or defective, please return the items to our fulfillment center.
If you would like to return an entire shipment that has not yet been opened, please click here and contact the merchant indicating you would like refuse your shipment.
Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
Include a note with the following information:
Refund or Exchange?
Reason for return
Exchange item(s) requested (if applicable)
Ship the mechandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.
If you do not have your packing slip or are not sure if an item is returnable, please contact us by using the "Contact" menu item above and make sure to include the following information:
Item(s) to be returned
Your Full Name
Your Full Address
Your Contact Phone Number